Privacy Policy

updated 06/01/19


Sports Health Pro Clinic is respectful of your privacy. This policy outlines how we use your personal data and the measures in place to ensure it is used lawfully in line with current GPDR legislation (May 2018).


Clinic details

Sports Health Pro Clinic

Within The Gym Group Tottenham, Lebus Street, N17 9FE


 Scope of Practice

Sports Health Pro Clinic provides the following services:

  • Osteopathy

  • Sports Massage

  • Rehabilitation



We will collect information such as personal details, including name, address, date of birth and contact number/email. We will also keep records of appointments and any correspondence in the form of letters, e-mails, telephone calls or SMS messages.

We are required to take a detailed case history and will ask for and retain information on your presenting complaint and medical history. To enable us to deliver effective osteopathic care we may require other relevant information such as test results, details of your occupation and lifestyle, diagnostic imaging or details of visits to other healthcare providers.



We act as a data controller for use of your personal data to provide direct healthcare. We also act as a controller and processor in regard to the processing of your data from third parties such as imaging companies and other healthcare providers.  We act as a data controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection.  We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime.  Also where there is a legal requirement such as a formal court order.


We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

  • Our registrant body, General Osteopathic Council (GOsC) and our professional association, the Institute of Osteopathy, for the processing of a complaint made by you

  • Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential

  • Anyone to whom we may transfer our rights and duties under any agreement we have with you

  • Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg GOsC) if we have a duty to do so or if the law allows us to do so

We will seek your express consent before sharing your information with your GP or other healthcare providers.  However if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.

We may share your case history in an anonymised form with our peers for the purpose of professional development.  This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites.  We will seek your explicit consent before processing your data in this way.



Current guidelines dictate we are required to retain all records for a period of 8 years.  Children’s notes will be kept until their 25th birthday.


You may choose to restrict the collection or use of your personal information in the following ways:

  • You have the right to request what personal information that we hold for you and as per GDPR regulations we can provide this service free of charge within 30 days. For more information on subject access requests please contact us at

  • You have the right to restrict how your data is being shared with other organisations and you can withdraw your consent to data sharing at anytime. 

  • You have the right to erase the personal data we hold on you, though please note UK Law will require us to hold medical information for a certain period of time (see ‘retention period’ for further information)

  • You can update your personal information and contact preferences at any time.


You have a right to complain if you have concerns about the way your data has been managed.  Please contact us at We take your complaints seriously and aim to resolve the matter within 14 days.

If you are not satisfied with how we have handled your complaint, or you seek further advice, you can contact the Information Commissioners Office (ICO) on 0303 123 1113.